Safaricom Selfcare Login, Customer Care Shop Location, Safaricom App, Full Mpesa Statement Download online, Mpesa Charges, selfcare.safaricom.co.ke

Safaricom has brought its customer care and other services closer home through the Safaricom Selfcare. Safaricom Subscribers were earlier on forced to visit the Safaricom shops to get important services like Mpesa statement and PUK numbers.

All these can now be accessed from the site Safaricom Selfcare https://selfcare.safaricom.co.ke/

The Safaricom selfcare service helps most Safaricom customers to avoid unnecessary delays in service delivery such as getting PUK number, Mpesa statement download, check Bonga Points accumulation etc.

The Safaricom Selfcare Service offers the following services

👉Airtime balance for both prepay and postpaid subscribers

👉History of airtime usage – Credit history

👉Displays your PUK number

👉You can initiate SIM swap/replacement

👉Mpesa Statement Download

👉Mpesa Charges/cost calculator

👉Redeem Bonga points

👉Check Bonga points accumulation and redemption history

👉Request support services like internet support services

👉Chat with Safaricom Customer care agents online

How to login to Safaricom Selfcare Page at www.selfcare.safaricom.co.ke

The official Safaricom Selfcare Login Page is www.selfcare.safaricom.co.ke. You can log in from your PC, Laptop, tab or smart phone.

Step by step procedure of how to login to Safaricom Selfcare service dashboard Page

👉

Open the Safaricom Selfcare Login Page from google

👉

Scroll down to where it is written ‘Login Here’

Use the username that you registered with or still use your mobile number. Type in your password and click Login. If you have forgotten your username or password, then just below click on either of the links.

1. The Safaricom Selfcare dashboard Page appears

   Here you can access these services and more:
   1. Airtime balance for both prepay and postpaid subscribers
   2. History of airtime usage – Credit history
   3. Displays your PUK number
   4. You can initiate SIM swap/replacement
   5. Mpesa Statement Download
   6. Mpesa cost calculator
   7. Redeem Bonga points
   8. Check Bonga points accumulation and redemption history
   9. Request support services like internet support services
   10. Chat with Safaricom Customer care agents online

Watch this tutorial of Safaricom Selfcare Login, Safaricom Selfcare Registration – selfcare.safaricom.co.ke

Login registration services through http://www.selfcare.safaricom.co.ke. How to register for Safaricom Selfcare: Follow these simple steps

👉Put your mobile number and unique username

👉Create a very strong password, over 8 characters consisting of alphabets, numbers and symbols. It is very important to use all of them because you will be protecting very sensitive and vital information.

👉Check the box ‘I have read and accepted the terms and conditions’

👉Click register

👉A pop-up window will appear requesting you to key-in a code sent to your mobile phone through SMS. Type the code and click ‘OK’

Blocked your SIM Pin number? How to get Safaricom PUK code

If you have locked your Safaricom SIM pin number and your phone is requesting you to insert a PUK code, don’t panic, This is a step by step procedure of how to unlock it.

👉Login to your Selfcare account

👉Navigate to the tab written ‘Display PUK’

👉Confirm your mobile number and click ‘Show PUK’

Below is a video tutorial of how to get your Safaricom PUK code from the Selfcare web portal www.selfcare.safaricom.co.ke

How to Redeem Bonga points phones – Offer for phones and cash

You can now redeem your Bonga Points from the Safaricom Selfcare website for these products

👉Phones

👉Tablets

👉Airtime

👉Data bundles

👉SMS

👉MMS

👉Free minutes on-net talk time

👉Kenya Airways Flight to Mombasa

Watch this video tutorial of how to redeem Bonga Points from the Selfcare Bonga Points redemption Page

Safaricom online chat – Safaricom live chat

Safaricom Selfcare – Safaricom online chat – Safaricom live chat
If you have a hard time accessing the Safaricom Customer Care on Line 100, 234 or 200 then you can chat live with the Safaricom Customer care through the Selfcare Service

Watch this video tutorial of how to access the Safaricom Self care online chat – Safaricom live chat

Safaricom Shop, Safaricom Customer Care Desk, Support Services, Safaricom Contacts, Safaricom Email, Postal Address, Safaricom Working Hours

Safaricom Customer Care Desk Contacts, Safaricom Shop, Support Services Centre, Email, Postal Address, Phone Number, Working Hours, Weekends, Holidays

Safaricom Shops in Nairobi

Westgate Safaricom Shop Contacts

Address: Westgate Mall, 1st floor Mwanzi Road, off Peponi road , Nairobi
Email: westgateshop@safaricom.co.ke
Weekday: 9:00 AM – 8:00 PM
Weekend: 9:00 AM – 8:00 PM

Village Market Safaricom Customer Care Shop Contacts, Location

Address: Village Market Mall, Limuru Road, Nairobi
Email: Villagemarketshop@safaricom.co.ke
Weekday: 9:00a.m – 6:30p.m
Weekend: 9:00a.m – 5:00p.m

Sarit Centre Safaricom Customer Care Shop Contacts, Location

Address: Westlands, Nairobi
Email: saritshop@safaricom.co.ke
Weekday: 8:00a.m – 8:00p.m
Weekend: 9:00a.m – 5:00p.m

Kimathi Safaricom Customer Care Shop Contacts, Location

Address: Balfour Building, Ground Floor, Kimathi Street, Nairobi
Email: KimathiShop@safaricom.co.ke
Weekday: 7:30a.m – 5:30p.m
Weekend: 9:00a.m – 4:00p.m

I & M Safaricom Customer Care Shop Contacts, Location

Address: I & M Towers, Ground floor, Kenyatta Avenue, Nairobi
Email: I&Mshop@safaricom.co.ke
Weekday: 7:30a.m – 6:00p.m
Weekend: 8:00a.m – 4:00p.m

Moi Avenue Safaricom Customer Care Shop Contacts, Location

Address: Shankardass House, Ground floor, Moi Avenue, Nairobi
Email: moiavenueshop@safaricom.co.ke
Weekday: 7:30a.m – 5:30p.m
Weekend: 9:00a.m – 4:00p.m

Eastleigh Safaricom Customer Care Shop Contacts, Location

Address: Nomad Palace Hotel, Ground Floor. General Waruinge Street Opp Eastleigh High School, Eastleigh Nairobi
Email: eastleighshop@safaricom.co.ke
Weekday: 8:00 AM – 5:00 pm
Weekend: 9:00 AM – 4:00 PM

Nakumatt Mega Safaricom Customer Care Shop Contacts, Location

Address: Nakumatt Mega, Uhuru Highway, Nairobi
Email: NakumattMegaShop@Safaricom.co.ke
Weekday: 8:30a.m – 8:30p.m
Weekend: 9:00a.m – 7:00p.m

Buruburu Safaricom Customer Care Shop Contacts, Location

Address: Kenya National Library Services Building, Mumias Road next to St. James ACK Church
Email: Buruburushop@safaricom.co.ke
Weekday: 8:30a.m – 7:00p.m
Weekend: 8:30a.m – 4:00p.m

JKIA Safaricom Customer Care Shop Contacts, Location

Address: Jomo Kenyatta International Airport (Lounges), Gate 11
Email: JKIAshop@safaricom.co.ke
Weekday: 6:00a.m – 12:00 Midnight
Weekend: 6:00a.m – 12:00 Midnight

Bomas Safaricom Customer Care Shop Contacts, Location

Address: Galleria Mall, Langata/Magadi Road Junction opposite Bomas of Kenya
Email: RetailShopBomas@safaricom.co.ke
Weekday: 8:00am – 8:00 pm
Weekend: 8:00am – 8:00pm

Junction Mall Safaricom Customer Care Shop Contacts, Location

Address: Junction Mall, Ground floor
Email: junction@safaricom.co.ke
Weekday: 9:00 am – 8:00 p.m
Weekend: 9:00 a.m – 6:00 p.m

Phone Link Limited Safaricom Customer Care Desk at Yaya Centre

Address: Yaya Centre Ground floor opposite Java
Email:
Weekday: 8:30am – 5:00pm
Weekend: 8.00am – 1.00pm

Vester Limited Safaricom Customer Care Desk in Ongata Rongai

Address: Valley Villa Building ground floor, opposite Kware stage
Email:
Weekday: 8.30am – 5.30pm
Weekend: 8.30am – 4.00pm

Sunny Electronics Safaricom Customer Care Desk in Banda Street

Address: Portal House Banda Street opposite Giro Bank
Email:
Weekday: 8.30am – 5.30pm
Weekend: 8.00am – 1.00pm

Triple X Communications Limited Safaricom Customer Care Desk in Kayole

Address: Spine Road, opposite Naivas Supermarket, Kayole
Email:
Weekday: 8.00am – 5.00pm
Weekend: 8.00am – 1.00pm

Work & Talk Communications Safaricom Customer Care Desk in Donholm

Address: Kisumu Dogo, Donholm Savannah Road
Email: 
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 5.30pm

Embcomm Network Safaricom Customer Care Desk in Githurai

Address: Next to Equity Bank Githurai
Email:
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 4.00pm

Mobile World Safaricom Customer Care Desk in Cabanas Embakasi

Address: Embakasi North Airport Road Kobi Petrol Station
Email:
Weekday: 8.30am – 5.30pm
Weekend: 8.00am – 4.00pm

Tricom Technologies Limited Safaricom Customer Care Desk

Address: Aga Khan Walk opposite Co-operative Bank, NHC Buiding, Opp Coop Bank
Email:  
Weekday: 7.30am – 6.00pm
Weekend: 9.00am – 2.00pm

MasterPiece LTD Safaricom Customer Care Desk in Kangemi

Address: K-REP Bank Building, Next to K-REP Bank Branch Kangemi, Near Coop bank
Email:
Weekday: 8.00am – 5.00pm
Weekend: 8.00am – 1.00pm

Interservices LTD Safaricom Customer Care Desk in Langata

Address: Quincy mall, Otiende Langata off Nairobi Women’s Prison Road
Email: 
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Work & Talk Communications Safaricom Customer Care Desk

Address: Irman House Next to Eastmart Supermarket
Email:
Weekday: 8.30am – 5.30pm
Weekend: 8:30am – 4:00p.m

Latest Communications Safaricom Customer Care Desk in Kahawa Wendani

Address: Magunas Supermarket Building, Kahawa Wendani
Email:
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Mobile World Safaricom Customer Care Desk in Mama Ngina Street

Address:    Mama Ngina street Transnational building
Email:
Weekday: 830am – 5.30pm
Weekend: 8.00am – 4.00pm

Thika Road Mall Safaricom Customer Care Shop Contacts, Location

Address: Thika Road Mall, Thika Road, Nairobi
Email: ThikaRoadMallShop@Safaricom.co.ke
Weekday: 9:00a.m – 8:00p.m
Weekend: 9:00a.m – 6:00p.m

Safaricom Shops in Mt Kenya Area

Maua Safaricom Customer Care Shop Contacts, Location

Address: Mikinuri Road(Main Street) Next To KCB-Maua Maua
Email:    Mauashop@safaricom.co.ke
Weekday:    8:00am – 5:30 pm
Weekend:    9:00am – 1:00pm

Meru Safaricom Customer Care Shop Contacts, Location

Address: Ntima Building, Njuri Ncheke Street, Meru
Email: RetailShop-Meru@safaricom.co.ke
Weekday: 8:00 a.m – 5:30 pm
Weekend: 8:00 a.m – 1:00pm

Embu Safaricom Customer Care Shop Contacts, Location

Address: Kenyatta Highway, next to Equity Bank Embu
Email: embushop@safaricom.co.ke
Weekday: 8:00am – 5:30 pm
Weekend: 9:00am – 2:00pm

Nanyuki Safaricom Customer Care Shop Contacts, Location

Address: Nanyuki Mall, Nanyuki Highway
Email: NanyukiShop@safaricom.co.ke
Weekday: 8:30 a.m – 7:00 pm
Weekend: 9:00 a.m – 5:00 pm

Nyeri Safaricom Customer Care Shop Contacts, Location

Address: Kang’aru Building, Ground Floor, Kimathi Way, Nyeri Town.
Email: nyerishop@safaricom.co.ke
Weekday: 8:00 am – 5:30 pm
Weekend: 9:00 a.m – 2:00 pm

Safaricom Shops in Central Province

Thika Safaricom Customer Care Shop Contacts, Location

Address: Haria House, Kwame Nkurumah Road, Thika
Email: Thikashop@safaricom.co.ke
Weekday: 8:00a.m – 6:00p.m
Weekend: 9:00a.m – 4:00p.m

Samchi Telecom Safaricom Customer Care Desk in Karatina

Address: Karatina Town, Nyeri-Nairobi Highway next to Uchumi Supermarket
Email:
Weekday: 8.30am – 5.30pm
Weekend: 8.00am – 1.00pm

Work & Talk Communication Safaricom Customer Care Desk in Nyahururu

Address: Gatero Chambers Along Seremala Road Nyahururu
Email: 
Weekday: 9.00am – 6.00pm
Weekend: 8.00am – 1.00pm

Telephonica Communications Safaricom Customer Care Desk in Kenyatta Avenue

Address: Karuba Building, Kenyatta Avenue, Opp Faulu Bank
Email:  
Weekday: 8.00am – 6.30pm

Citadel Cellular Communications Safaricom Customer Care Desk in TRM

Address: Thika Road Mall, 1st floor
Email:
Weekday: 10.00am – 7.00pm
Weekend: 10.00am – 7.00pm

Safaricom Shops in Eastern Province

Kitui Safaricom Customer Care Shop Contacts, Location

Address: Muli Mall, Town Center Kitui
Email: Kituishop@safaricom.co.ke
Weekday: 8:00 a.m – 5:00 p.m
Weekend: 9:00 a.m – 1:00 p.m

Machakos Safaricom Customer Care Shop Contacts, Location

Address: ABC Imani Plaza Machakos Town
Email: Machakosshop@safaricom.co.ke
Weekday: 8:00 am – 5:30 pm
Weekend: 9:00 am – 2:00 pm

Generations Electronics Limited Safaricom Customer Care Desk

Safaricom Shops in Nyanza Province

Mega Plaza Safaricom Customer Care Shop Contacts, Location

Address: Mega Plaza, Ground floor, Oginga Odinga Road, Kisumu
Email: megaplazashop@safaricom.co.ke
Weekday: 8:00 a.m – 6:00pm
Weekend: 8:00 a.m – 3:00p.m

Jubilee – Kisumu Safaricom Customer Care Shop Contacts, Location

Address: Jubilee building, Ground Floor, Oginga Odinga Street, Kisumu, Kisumu
Weekday: 8. AM – 5:30 PM
Saturday: 9. AM – 1 PM
Sunday: Closed

Kisii Safaricom Customer Care Shop Contacts, Location

Address: Hospital Road, Opposite Falcon Petrol Station, Kisii
Email: Kisiishop@safaricom.co.ke
Weekday: 8:00 am – 5:30 pm
Weekend: 9:00 am – 2:00 pm

Safaricom Shops in Coast Province

Malindi Safaricom Customer Care Shop Contacts, Location

Address: TSS Building, Kenyatta Road, Malindi
Email: Malindishop@safaricom.co.ke
Weekday: 8:00am – 6:00pm
Weekend: 9:00am – 4:00pm

Nakumatt Nyali Safaricom Customer Care Shop Contacts, Location

Address: Nakumatt Nyali, Malindi Road, Mombasa, Kenya
Email: Nyalishop@safaricom.co.ke
Phone: +254 722 003272
Working Hours:
Weekdays: 9AM–7PM
Saturday 9AM–7PM
Sunday 10AM–4PM

Rex House Mombasa Customer Care Shop Contacts, Location

Address: Rex House, Ground Floor Moi Avenue, Mombasa
Email: rexhouseshop@safaricom.co.ke
Weekday: 8.00 am – 5.30 pm
Weekend: 8:30am – 2:00pm

Moi International Airport Mombasa Safaricom Customer Care Shop Contacts, Location

Address: Moi International Airport, Terminal 1, ground floor, Mombasa
Email: miashop@safaricom.co.ke
Weekday: 6:00 am – 8.30pm
Weekend: 6:00 am – 8.30pm

Digo Road Mombasa Safaricom Customer Care Shop Contacts, Location

Address: Digo road,
Email: DigoRoadShop@safaricom.co.ke
Weekday: 8:00 am – 6:00pm
Weekend: 8:00 am – 4:00 pm

Diani South Coast Safaricom Customer Care Shop Contacts, Location

Address: Centre Point Mall,
Email: Dianishop@safaricom.co.ke
Weekday: 9.00am – 7.00 pm
Weekend: 9:00am – 7:00pm

Simba Telcom Safaricom Customer Care Desk in Mombasa

Address: Mombasa Kilifi Road next Tuskys supermarket
Email:
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Servtel Limited Safaricom Customer Care Desk in Moi Avenue

Address: Servtel Limited, Moi Avenue/Digo Road junction
Email:  
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Mastermind LTD Safaricom Customer Care Desk in Kilifi

Address: Biashara Street, Kilifi
Email: 
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Webb Comm Safaricom Customer Care Desk in Magongo

Address: Mainland Magongo
Email:
Weekday: 8.00am – 5.30pm
Weekend: 8.00am – 1.00pm

Safaricom Shops in Rift Valley Province

Nakuru Safaricom Customer Care Shop Contacts, Location

Address: Ereto Plaza, Mburu Gichua Road Nakuru
Email: nakurushop@safaricom.co.ke
Weekday: 8:00 a.m – 5:30pm
Weekend: 9:00 a.m – 3:00p.m

Naivasha Safaricom Customer Care Shop Contacts, Location

Address: Biashara Plaza Ground Floor Biashara Street, Naivasha
Email: naivashshop@safaricom.co.ke
Weekday: 8:30 a.m – 5:30pm
Weekend: 9:00 a.m – 3:00p.m

Eldoret Safaricom Customer Care Shop Contacts, Location

Address: Metro Towers, Ground Floor, Oginga Odinga Street, Eldoret
Email: eldoretShop@safaricom.co.ke
Weekday: 8:00 AM – 6:00 pm
Weekend: 9:00AM – 3:00 pm

Narok Safaricom Customer Care Shop Contacts, Location

Address: Next to Co-operative Bank Building, Nairobi-Narok Highway Narok
Email: narokshop@safaricom.co.ke
Weekday: 8:30am – 5:30 pm
Weekend: 9:00am – 1:00pm

Kitale Safaricom Customer Care Shop Contacts, Location

Address: Former Raiya Supermarket Kenyatta Street, Kitale
Email: kitaleshop@safaricom.co.ke
Weekday: 8:30 am – 5:30 p.m
Weekend: 9:00 a.m – 300 p.m

Kericho Safaricom Customer Care Shop Contacts, Location

Address: Bus parked at Moi Gardens opposite Kenya Commercial Bank, Nakuru-Kisumu Highway
Email: KerichoShop@safaricom.co.ke
Weekday: 8.30am – 5.30pm
Weekend: 9:00a.m – 1.00pm

Safaricom Shops in Western Province

Bungoma Safaricom Customer Care Shop Contacts, Location

Address: Moghe Plaza, Bungoma
Email: bungomashop@safaricom.co.ke
Weekday: 8:00 am – 5:30 p.m
Weekend: 9:00 a.m – 1:00 p.m

Kakamega Safaricom Customer Care Shop Contacts, Location

Address: Conan Awori Street, Next to Equatorial Commercial Bank, Kakamega
Email: kakamegashop@safaricom.co.ke
Weekday: 8:00am – 5:30pm
Weekend: 9:00am – 1:00pm

Capital Airtime Safaricom Customer Care Desk in Kisumu

Address: Along Kisumu Busia Road Alfa Bar building opposite shark lodge
Email:  
Weekday: 8.00am – 5.00pm
Weekend: 8.00am – 1.00pm

Safaricom Shops in North Eastern Province

Garissa Safaricom Customer Care Shop Contacts, Location

Address: Jihan Centre, Along Harambee Road
Email: garissashop@safaricom.co.ke
Weekday: 8:00 a.m – 5:00 p.m
Weekend: 9:00 a.m – 2:00 p.m

Genesis Communications Safaricom Customer Care Desk in Isiolo

Address: Main Isiolo Highway, Near KCB Branch
Email: 
Weekday: 8.30am – 5.30pm
Weekend: 8.00am – 1.00pm

How to get Full Mpesa Statement Download Online – Safaricom M-Ledger APK Download Android, How to get Mpesa statement on email, Mpesa mini Statement SMS

Mpesa Statement Download Online – Safaricom M-Ledger APK Download Android, How to get Mpesa statement on email, Mpesa mini Statement SMS, Safaricom Selfcare Login

Watch this video tutorial of;

1. how to get Mpesa statement online,

2. how to Check Mpesa statement online,

3. Safaricom Mpesa statement download,

4. How to download safaricom Mpesa statement

1. To view and download your Safaricom Mpesa mini Statement click on ‘Mpesa’ and then click ‘Mpesa Statement’

2. 

   Choose dates that fall within the last six months and click search

3. Click on the PDF Icon above the search results to download Mpesa statement online in PDF format which you can print thereafter

Full Mpesa Statement on Email

Safaricom Mpesa has unveiled an easy and convenient way to receive your Monthly M-PESA statements through email. All you have to do is simply dial *234# from your Safaricom mobile phone to access the menu, Select ‘My M-PESA Information’, then ‘M-PESA Statement’.

After that you will select ‘Full Statement’. Then you will be required to register with your National ID or document of the registration number, then enter and confirm your email.

After you have registered for the service You will receive an SMS confirming the same. This will allow Safaricom Mpesa to be sending your M-PESA statement via email by the 5th of every month.

How to get Mpesa Mini Statements via SMS

You can also obtain your Mpesa mini statement via SMS at your convenience. The Mpesa mini statement contains a list of the last five (5) Mpesa transactions you have done in your Mpesa account.

To obtain this Mpesa mini Statement follow this procedure

1. Using the phone containing your Safaricom line dial *234#
2. Select ‘My Mpesa Information’
3. After that select ‘M-pesa statement’
4. Select ‘Mini Statement’
5. If you select ‘Full Statement’ you will be registering for the Mpesa statements on Email

Safaricom M-Ledger

The Safaricom M-ledger will help you to always Keep track of your M-PESA transactions in the safest and easiest way.

This Safaricom M-Ledger is a free android application.

The Application scans your existing M-PESA SMS messages on your phone and creates a database. If you have more Mpesa messages M-Ledger will have more information to work with thereby giving you a detailed analysis of your Mpesa account.

The mega benefits of this absolutely free Safaricom M-ledger include;

1. Accessibility: It is easily accessible and at no cost.
2. Advanced Search capability
3. Automatic Sync of all Transactions to Web (for business users)
4. Convenience: It is just by a click of a button and you have all your information.
5. Extensive reporting & Charting on M-Ledger Web
6. In-Built advanced Reports
7. Paperless: The App is installed on mobile thus no documentation is needed.
8. Secure: It can only be accessed by the owner.
9. View your M-PESA transactions.

To download and install the Safaricom M-Ledger App Click HERE

Mpesa Rates, Mpesa Charges, Mpesa Calculator, Mpesa Paybill charges

Below are the different rates that Safaricom PLC charges the users who transact through the Mpesa platform

Mpesa Charges 2023

Transaction Range (Kshs)
Min	Max	Transfer to other M-PESA users	Transfer to unregistered users	Transfer to other M-PESA users, Pochi La Biashara, and Business Till to customer	Withdrawal from M-PESA Agent
1	49	FREE	N/A	FREE	N/A
50	100	FREE	N/A	FREE	10
101	500	6	45	6	27
501	1,000	12	49	12	28
1,001	1,500	22	59	22	28
1,501	2,500	32	74	32	28
2,501	3,500	51	112	51	50
3,501	5,000	55	135	55	67
5,001	7,500	75	166	75	84
7,501	10,000	87	205	87	112
10,001	15,000	97	265	97	162
15,001	20,000	102	288	102	180
20,001	35,000	105	309	105	191
35,001	50,000	105	N/A	105	270
50,001	150,000	105	N/A	105	300

ATM WITHDRAWAL
Min (Kshs)	Max (Kshs)	M-PESA Charges
200	2,500	34
2,501	5,000	67
5,001	10,000	112
10,001	20,000	197

Other Transactions	M-PESA Charges
All deposits	FREE
M-PESA Registration	FREE
Buy Airtime through M-PESA	FREE
M-PESA balance inquiry	FREE
Change M-PESA PIN	FREE

	B2C Tariff & One Account B2C Tariff
Bands	Customer	Business	Total
1	49	0	0	0
50	100	0	0	0
101	500	0	4	4
501	1,000	0	4	4
1,001	1,500	0	4	4
1,501	2,500	0	8	8
2,501	3,500	0	8	8
3,501	5,000	0	8	8
5,001	7,500	0	10	10
7,501	10,000	0	10	10
10,001	15,000	0	10	10
15,001	20,000	0	10	10
20,001	25,000	0	12	12
25,001	30,000	0	12	12
30,001	35,000	0	12	12
35,001	40,000	0	12	12
40,001	45,000	0	12	12
45,001	50,000	0	12	12
50,001	70,000	0	12	12
70,001	150,000	0	12	12

Important Points to Note About Mpesa Transactions

1. Maximum Account Balance is Ksh. 300,000
2. The maximum daily transaction value is ksh. 300,000
3. The maximum amount per transaction is Kshs.150,000
4. The minimum amount you can withdraw at an M-PESA Agent is Kshs.50
5. To initiate M-PESA person-to-person self-reversal, send the transaction confirmation to 456
6. To be able to transact, your Safaricom line and M-PESA account must be active.
7. One can deposit funds only into an M-PESA account registered under their own identification document (ID). Depositing directly into third-party accounts is not allowed.
8. You will earn Bonga Points from the M-PESA fee charged when you transact.
9. To transact at any M-PESA agent outlet, you will be required to produce your original identification document with which the M-PESA was registered, i.e., National ID or Kenyan Passport
10. Dial *334# to view application charges or use the M-PESA cost calculator on My Safaricom App